The first step to
change is recognizing you have a problem.
Since 2008, the undisputed leader in pizza delivery has been
full steam ahead on their campaign to self-improvement. First was menu
expansion then an open and honest, fully transparent campaign to reinvent their
pizza recipe from the ground up (which we reviewed earlier this year in Embrace
Your Haters).
Next stop: enhanced
in-store experience.
Consumer behavior has changed. While delivery still makes up
the majority of Domino’s business, 30% of customers are now opting for in-store
pickup.
With employee-selected music blasting from a corner boom box
and little more than a dingy gumball machine boasting sun-faded Skittles and
Runts, legacy storefronts are not the most inviting to patrons.
This year more than a dozen test locations have popped up across
the US. Boasting new customer-centric features like comfortable seating and
big-screen TVs, virtual order kiosks and grab-and-go refrigerators containing
soda, salads, yogurt parfaits, cookies, and milk.
"What happened to the gumball machine?!" |
The most radical new addition however, is a totally
re-imagined open-kitchen concept.
The Pizza Theater
In an effort to exude increased consumer confidence in
freshness – Domino’s new kitchen concept forces total transparency into the
pizza-making process.
From closed off, dark and dingy to open, bright and cheery –
Domino’s is making the final turn in their journey towards total business
transformation!
Last stop: an updated
logo.
Our favorite part!
No doubt the best way to signal there’s something new on the
inside is by changing what’s on the outside.
Nothing revolutionary here. Rather, a logical next-step in the
life of an image that has grown tired with time.
We love it.
Preserving the past while setting the tone for the future, Domino’s
new badge follows the trend of tried-and-true compromise. Gone is the visual so
akin to the look of their delivery box. The next iteration maintains the signature
red and blue – now combined onto the face of the domino.
A signal of what’s to
come?
We wonder if by dropping “pizza” from their name, the chain
is preparing for an even wider menu extension (See the Starbucks Coffee 2011 logo redesign for more info).
The updated logo is also; shall we say, more palatable for
social/mobile consumption? Built-in to the simple, crisper look is the ability
to scale down without compromising integrity. Whether on the big or small
screen, billboard giant or social media avatar, Domino’s new look makes an
impact.
But is the logo
instantly recognizable the world over?
We’ll soon find out.
Like the Nike “swoosh,” Target bullseye, and Ronald’s Golden
Arches, Domino’s intends to use two variations on their new look – one with and
one without text.
Regardless, we’ve been a fan since the onset of Domino’s
self-induced road to recovery and we’re delighted to see they’re committed to
staying the course.
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