Showing posts with label Brand Reputation. Show all posts
Showing posts with label Brand Reputation. Show all posts

Tuesday, April 2, 2013

April 1 “Ads” – Foolish or Foolproof?


Move over, Black Friday and Super Bowl Sunday. There’s a new favorite in advertising, and it isn’t just about low-low prices, door busters, or the most creative (and expensive) 30-second spot.

April Fool’s is the day advertisers can really lie.

No foolin’.

It’s when we can put marketing of the normal product mix on hold to have a little fun and advertise things that don’t exist at all.

Brought to you by the internet and Social media.

Ten years ago April Fool’s Day ads weren’t even possible (or at least very economical). Traditional channels would prove too narrow and lack spontaneity. Use one of your über-expensive TV slots and hope people are tuned in? Post your joke on billboards and wait out a 30-day commitment? No thanks.

The web makes voice amplification easy.
If Scope wants to “announce” a new bacon flavored mouth wash, all they have to do is post a video to their YouTube channel, push it to Facebook and Twitter, and wait for brand advocates to spread the word (see their awesome spot below).

But just because we can, doesn’t mean we should.

To Fool or not to Fool…
…THAT is the question. Seriously, what value does it serve?

When done correctly, you’d be a fool NOT to do it.

April Fool’s Day ads enhance brand personality and consumer affinity.

It comes in many flavors (including new flavors). But also, changes in policy, new product launches, and product line extensions.

And as a joke, we’re not bound to deliver on the message, so it affords marketers the opportunity to REALLY let loose and get creative.


When to do it: 30k Feet’s Guideline to Foolproof April Fooling

To mock yourself


Google produced several spots, all touting new features or technologies.

Google Nose, Treasure Maps, the Levity Algorithm, and our favorite, Gmail Blue (just like Gmail, only bluer)


All are produced in Google’s signature style. You know, multiple camera angles that deliver heartfelt testimonials by tech designers, all brought to life on a bed of soft, compassionate elevator music that crescendos to a BIG reveal…

“What does a ghost smell like!? Google NOSE!”

Google KNOWS how to poke fun of itself (and we applaud the humility).

Need to see some more self-deprecating ad-humor? Check out
Groupon’s GrMail – electronic madlibs, it's the iDEAL way to use email! :)

To mess with your competitors


Don’t want to get tagged, caught ‘gramming, or hashtagged? Jump in the suit.




Microsoft
’s “Do Not Tracksuit” is supposed to make the wearer completely invisible. It’s also a nod to the software developer’s latest pitch of differentiation against Google when it comes to “respecting” user privacy.

A video would have been a nice way to really get the message out there – but it is Microsoft’s first April Fool’s. Have to learn to walk before you can run.


To soft-pitch legit features

Honda used April Fool’s Day to “launch” HondaHAIR – the first in-car flowbee hair trimming tool. Conveniently enough, the bogus attachment pairs with the totally legit new HondaVAC, available in the upcoming 2014 Odyssey. 

In its final moments, the commercial bounces back to a shot of the vacuum in action on spilled cereal – now isn’t that brilliant? “It sure is!” –kid in the commercial.

When it matches your personality

If you’re a zany, unconventional brand, it fits the bill. That’s Scope; at least that’s who scope wants to be. They’ve gone through a brand revamp in the last year or so – and this spot should be right up their new target demo’s alley.

5 days, nearly 4 million views. How else would Scope get young people talking about mouthwash? And the ad is produced well and feels authentic. Our fave April Fool’s for sure!


When it’s the exact opposite of your personality

The other side of the coin.

Seriously; tired, stuffy brands that are looking to grab attention might find an April Fool’s prank to be just the trick. Let’s say the Quaker Oats man got retooled as a hipster? You’d pay attention, right? You’d respect the company’s attempt at humor and maybe, if they paired the mock-announcement with a soft product launch, you just might pay the brand a visit next time you’re at the grocery.

Snickers Snickettes, Seamless' Deluxe Delivery, Conan State University, and American Eagle’s Skinny-Skinny (spray on) jeans.

AdWeek
did a great job at gathering all the major 2013 April Fool’s ad spots.

Which are your favorites? Which miss the mark? Let us know! >

 

Friday, November 30, 2012

Why so mean, Social Media?



Have you ever stopped to read the replies or comments posted on one of your favorite brand’s Facebook pages or twitter accounts?

WARNING: Offensive Content

Do it sometime.

And I thought I had no friends!?

Incoherent, whiny requests; negative and downright offensive language; even the most beloved brands fall victim.

Why? 

There’s a certain anonymity about social media that encourages users to more freely speak their minds.

Unlike real-time verbal altercations in the physical world, where going face-to-face with brand reps can quickly turn personal, virtual brand stewards are able to digest onslaught opinion and respond with a delay.

And so, their responses are ALWAYS cool, calm, and collected (which, when you’re fired up, only provokes a deeper rage).




You don’t want to host your own brand roast.

These types of environments are no longer positive. They aren’t conducive to brand building – even with your strongest advocates. The bulk of dialogue has turned petty and reactionary.

So what should you do when you’re not feeling the Social Media Love?

1. Start by practicing self-regulation
I know – the last thing you want to do with an angstful group of followers is start deleting posts. You fear removing their comments will only lead to their posting 5 more – accusing you of being anti-American, anti-free speech, etc.

LEGO has the right idea. Consider validating regulation by establishing a vague set of “house rules:” 
Playing it cool...
Sure, as a toy manufacture catering primarily to children; monitoring social media is a bit more justifiable. Still, offensive language and distracting content is something you as forum owner should NOT be afraid to remove.

But mind the fine line.

Don’t delete EVERYTHING that feels negative
People should be able to post legitimate gripes. They’ll respect you more for leaving it – and be more interested to hear your resolve. In that respect, social media can serve as a think tank for constant improvement.

2. When monitoring fails, scale back completely
Forget what you’ve heard – not everyone has a reason to be active on Facebook and Twitter.

If the bulk of your posts (business and non-business alike) are met with hostility, just BAIL.
Keep place holders on all the big players. Consider making social media’s sole purpose the dissemination of “emergency information” – (issues affecting coverage, outlet closures, etc).

Bottom line: Social media efforts should bolster brand affinity, not disparage it.

Don’t play host to a growing community of disgruntled customers.

If it feels like it’s not enhancing your relationship with customers – scale back.